Iffa Chicken

Privacy Policy

Last updated: 2024 DECEMBER

IFFA CHICKEN (“we”, “us”, “our”) is a food business based in Fraser Town, Bengaluru 560005, Karnataka, India. This policy explains what personal information we collect when you use iffachicken.com (the “Website”) or order from us, how we use it, and your rights.

1. Information we collect

  • Order details: your name, mobile/WhatsApp number, email address, items ordered, chosen date and time, and pickup or delivery preference.
  • Delivery details: if you choose delivery, your delivery address. If you tap “Use my current location”, your device’s approximate location, used only to calculate the delivery distance and charge.
  • Reviews: your name, phone number, email address, rating and review text. Your email is used only to send a one-time verification code.
  • Usage data: basic technical information such as device type, browser, pages visited and actions taken (for example “added to cart” or “order sent”). This is collected through cookies and similar technologies, including the Meta Pixel.
  • WhatsApp messages: when you send your order on WhatsApp, we receive it along with your WhatsApp number and profile name.

We do not collect payment card or bank details. Payment is made in person, by cash or UPI, on pickup or delivery.

2. How we use your information

  • To receive, confirm, prepare and fulfil your order, and to contact you about it.
  • To calculate delivery distance and charges.
  • To verify and publish reviews.
  • To show live order activity on the Website. This shows only the items ordered, a general area or pin code, and the time. We never show your name, phone number, email or full address.
  • To improve the Website and measure our advertising, including on Facebook and Instagram.
  • To meet legal, tax and food-safety record-keeping obligations.

3. Who we share it with

We do not sell your personal information. We share it only with service providers who help us run the business:

  • WhatsApp / Meta Platforms: order messages.
  • Meta Platforms: advertising measurement through the Meta Pixel.
  • Google: storing order and review records in Google Sheets, sending verification emails, maps and website fonts.
  • OpenStreetMap (Nominatim): converting a delivery address into a location to calculate distance.
  • Delivery partners: your name, phone number and address, only for the orders they deliver.
  • Government authorities, where required by law.

Some of these providers may process data outside India, under their own privacy policies.

4. Cookies and advertising

The Website uses cookies and the Meta Pixel to understand how visitors use the site and to measure and improve our ads. You can block or delete cookies in your browser settings, and you can manage ad preferences in your Facebook or Instagram settings.

5. How long we keep it

We keep order records for as long as we need them to serve you and to meet legal and tax requirements, generally up to [3] years. Published reviews stay on the Website until you ask us to remove them. Verification codes expire after 10 minutes.

6. Your rights

Under the Digital Personal Data Protection Act, 2023, you may:

  • ask what personal data we hold about you;
  • ask us to correct or update it;
  • ask us to delete it, or withdraw your consent;
  • nominate someone to exercise these rights for you;
  • raise a grievance with us, and if it is not resolved, with the Data Protection Board of India.

To make a request, contact us using the details below. We will respond within a reasonable time.

7. Security

We take reasonable steps to protect your information. However, no website or online service is completely secure.

8. Children

Our service is meant for adults. If you are under 18, please order with the consent of a parent or guardian.

9. Changes

We may update this policy from time to time. The latest version will always be on this page, with the date at the top.

10. Contact / Grievance Officer

[Your full name], IFFA CHICKEN
[Full address], Fraser Town, Bengaluru 560005
Email: [your email] · WhatsApp: +91 91132 73050

TERMS OF SERVICE

Last updated: [date]

These terms apply when you use iffachicken.com or place an order with IFFA CHICKEN, [legal business name], Fraser Town, Bengaluru 560005 (FSSAI Licence No. [number]). By placing an order, you agree to these terms.

1. How ordering works

  • We prepare every order fresh, to order. Each chicken is marinated for 12 hours, so all orders must be placed by 6:00 PM the day before the day you want them.
  • An order is placed when you send it to us on WhatsApp through the Website. It is confirmed only when we reply to confirm it.
  • We prepare a limited number of chickens each day. We may decline or reschedule an order if we are fully booked or cannot fulfil it, and we will tell you if so.

2. Menu, portions and prices

  • Quarter chicken: 1 piece. Half chicken: 2 pieces. Full chicken: 4 pieces. Each comes with the sides listed on the Website.
  • The minimum order is 1 quarter chicken.
  • Serving sizes (“feeds 1–2” and so on) are guides only; appetites vary.
  • Prices are as shown on the Website when you order, in Indian Rupees, and include applicable taxes unless stated otherwise. We may change prices at any time; this does not affect orders we have already confirmed.
  • Photos are for illustration. The actual food may look slightly different.

3. Payment

Payment is made at pickup or delivery, by cash or UPI. Payment must be made in full when you collect or receive the order. For large or catering orders, we may ask for an advance, which we will tell you about before confirming.

4. Pickup

Pickup is from our Fraser Town kitchen during the time slot you chose. Please collect on time. Orders not collected within [1 hour] of the end of your slot may be treated as not collected (see section 7).

5. Delivery

  • Delivery is available within about [15] km of Fraser Town.
  • Delivery charges are separate from the food price. They are based on distance at standard delivery rates. The Website shows an estimate, and we confirm the final charge on WhatsApp before dispatch.
  • We aim to deliver within your chosen slot, but traffic and weather can cause delays.
  • Please give a correct address and a reachable phone number. We are not responsible for failed delivery caused by wrong details or because nobody was available to receive the order.

6. Changes and cancellations

  • You may change or cancel an order for free before 6:00 PM on the day before your order date.
  • After 6:00 PM, we have already bought and marinated the chicken for your order, so we cannot accept cancellations, and the full amount is payable.
  • If we cancel your order for any reason, you will owe nothing, and we will refund any advance in full.

7. Uncollected or refused orders

Because every order is made specially for you, a confirmed order that is not collected, or is refused on delivery, may still be charged. We may decline future orders from customers who repeatedly do not collect.

8. Food quality and complaints

  • If anything is wrong with your order (a missing item, wrong order, or a quality problem), please tell us on WhatsApp within 2 hours of receiving it, with a photo if possible. We will make it right with a replacement, a credit on your next order, or a refund, as appropriate.
  • Food is best eaten fresh. Eat it within 2 hours of pickup or delivery, or refrigerate it, and reheat thoroughly before eating. We are not responsible for food stored or handled improperly after it leaves us.

9. Allergens and dietary information

Our food contains dairy (milk, curd, cream, cheese), egg, and gluten (in the pita), as well as garlic and spices. It is prepared in a kitchen that handles these ingredients, so traces may be present. If you have a food allergy or intolerance, please contact us before ordering.

10. Halal

All our chicken is zabiha halal, hand-cut by us in accordance with Islamic requirements.

11. Reviews

Reviews must be honest, based on your own experience, and must not contain offensive, false or unlawful content. We may decline or remove reviews that break these rules. By submitting a review, you allow us to display it on our Website and marketing materials, showing your first name and last initial.

12. Website use

Do not misuse the Website: no fake orders, no attempts to disrupt it, and no copying of its content. The IFFA CHICKEN name, logo, photos and content belong to us and may not be used without our permission.

13. Liability

To the extent the law allows, our total liability for any order is limited to the amount you paid for that order. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.

14. Governing law

These terms are governed by the laws of India. Any dispute is subject to the courts of Bengaluru, Karnataka.

15. Changes

We may update these terms from time to time. The version on the Website when you place your order applies to that order.

16. Contact / Grievance Officer

MOHAMMED ILYAS, IFFA CHICKEN
#8, ROBERTSON ROAD, Fraser Town, Bengaluru 560005
Email: MAGNIFICENTILYAS01@GMAIL.COM · WhatsApp: +91 91132 73050